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FREQUENTLY
ASKED QUESTIONS

How do I get pricing for homecare services?


While we may be able to provide an approximate range for services over the phone, we have to do a quick patient evaluation and write a plan of care estimate to give an exact cost. This only takes 15 to 30 minutes, is not physical in nature, and is always at no cost or obligation.




What insurance plans do you accept?


We accept most non-medicare/medicaid health insurance plans, and all long term care insurance. You can review our insurances accepted here, but please call (561) 910-8770 if your provider isn't listed.




Do you accept Medicare or Medicaid?


No we do not accept either at this time.




Do you accept Long Term Care Insurance?


Yes




What are the minimum amount of hours?


12 hours per week is the minimum we can provide, with a per shift minimum of 4 hours. We understand that sometimes people would just like someone for a few hours once per week, but unfortunately it is difficult to get caregivers to agree to this as it doesn't make financial sense for them.




What type of cleaning services are provided with home care?


Light housekeeping can be provided such as: changing bed linens, light laundry, dishes, etc. As a home health agency, we are not insured to do deep cleaning, scrubbing floors, yard work, etc. and encourage clients to hire a home cleaning service provider if that is what's truly needed.




Who can the patient and family members contact with questions or complaints?


While there will typically always be a well known supervisor / point of contact, our clients and their family are always welcome to contact or Director of Nursing, Maria Huling, directly at 561-910-8770.




How does Unified Pledge Home Health follow-up on and resolve problems?


Since we are a family owned and locally operated business, we always take any issues that need resolve very seriously, and will strive to do our best in alleviating any unfavorable situation.




What is home health care?


Home health care can cover a wide range of services to include skilled and non-skilled medical homecare. Skilled medical services can include: in-home nurse care, physical therapy, occupational therapy, and speech therapy. Non-skilled homecare is more for companionship and help around the house with activities of daily living. These services are provided by home health aides and homemaker companions.




What are the advantages of home health care?


The largest advantage of home health care is that it allows people to recover and maintain quality of life from the comfort of home. This typically provides a better feeling of independence and allows for a healthier state of mind while someone recovers or deals with age related conditions.




Is home care only for people of a certain age?


No. It is true that the majority of companionship and health aide care services are for retirees. However, skilled medical care from an in-home nurse or therapist is common for people of any age. They are normally in recovery from a recent hospitalization, surgery, or possibly dealing with a chronic condition that requires oversight.




What types of services do home health agencies offer?


Home health agencies can offer a wide range of services ranging from in-home nurse care, in-home senior care, home health aide, long-term care, occupational therapy, physical therapy, and so much more. Do get an in depth understanding of each service, kindly review our services here




Who will be a part of my home health care team?


The members of a home health care team depend on the services being provided, but typically it's comprised of a director of nursing, a case manager, a registered nurse supervisor, and the home care nurse or aide that is assigned for daily visits. To make things less confusing for the patient, there is normally one primary point of contact in addition to the worker that is actually providing the services.




How are home health care service costs paid for?


Typically non-skilled services such as in-home senior care or health aide services for daily assistance are paid out of pocket or by a long term care policy.

On the other hand, most skilled nursing or therapy services have been prescribed by a doctor and are covered under your health insurance plan. We always encourage you to contact us so we can review your specific situation and advise of any benefits that may be available to you. However, we do not currently accept Medicaid or Medicare.




How long does it take to start service if I need home care?


Typically services can be arranged within 24 hours. There may be instances of more time being needed depending on the specialty required.




How do I choose the right agency for my loved one’s needs?


Finding the right agency that can cater to your loved ones’ needs can be overwhelming with everything you have to consider.
When looking for the best home health care agency for your loved one, some of the things you have to check out include licensing, insurance, staff credentials, communication frequency, reputation, cost, and personalized care plans. Taking a closer look at these things will assure you that you are getting nothing but the best and highly-qualified home health care agency for your loved one.




Do all home health agenices provide the same services?


No, not all home health agencies provide the same type of services. Some only offer non-medical services, such as home health aides and companionship. Others offer medical services only. There are also home health agencies that offer both, like we do!

Many also tend to focus only on Medicare/Medicaid, or the opposite in only accepting Self-Pay or Traditional Health Insurance carriers. You can review our accepted insurance here




What screening requirements and training procedures are in place for your caregivers?


Unified Pledge Home Health is an ACHC accredited home health care agency, which means that we adhere to high standards in delivering home care services. When it comes to our caregivers and all our staff, we do Level II FBI background checks and driving history checks for added peace of mind.

All caregivers are under the direct supervision of our Director of Nursing.




Are nurses or therapists required to evaluate the patient’s home care needs? If so, what does this involve?


Prior to any services starting, it is required that a Registered Nurse conducts a patient assessment to create a plan of care. Once the client is in agreement, services can be started. There aren't any fees to have this initial assessment completed.




Is the patient’s course of treatment documented, detailing specific tasks to be accomplished by each professional caregiver?


Yes. Daily check-in and thourough notes are required for each nurse visit or home-care shift. This can be reviewed by the patient or approved family members.




Does the client and/or their family receive a copy of this plan, and is the plan updated as changes occur?


Yes. A copy of the plan of care is immediately provided once the terms of service have been agreed upon, and will be updated as needed for shifts in the care plan.




Will the provider take time to teach family members about the care given to the patient?


Family involvement and interaction is very important when at all possible. We always encourage and try to educate family as to how they can be a part of plan of care.




Who can the patient and family members contact with questions or complaints?


While there will typically always be a well known supervisor / point of contact, our clients and their family are always welcome to contact our Director of Nursing, Maria Huling, directly at 561-910-8770.




How does Unified Pledge Home Health follow-up on and resolve problems?


Since we are a family owned and locally operated business, we always take any issues that need resolve very seriously, and will strive to do our best in alleviating any unfavorable situation.





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